Nedap in Retail Statuspage

Nedap in Retail Statuspage

All systems are operational.

Last updated 1 day ago

    • iD Cloud Web (EU)

      Web interface of iD Cloud hosted on our European data centers.

      Operational

    • iD Cloud EAS (EU)

      Availability of the EAS alarms on RFID gates and tops based in the iD Cloud EPCIS repository.

      Operational

    • Device Management (EU)

      The status of our Device Management platform based on our European data centers.

      Operational

    • Nedap Retail Analytics (EU)

      The status of our Nedap Retail Analytics platform based on our European data centers.

      Operational

    • Cube (EU)

      The status of our Cube platform based on our European data centers.

      Operational

    • EASiNet (OS/t systems) (EU)

      EASiNet handles device data from OS/t systems. This data is also sent to Device Management and Analytics to have all data accessible in one location. Only located on our European data centers.

      Operational

    • iD Cloud APIs (EU)

      Backend APIs of iD Cloud based on our European data center. Base URL for these APIs is https://api.nedapretail.com.

      Operational

    • iD Cloud SFTP server (EU)

      The status of our SFTP servers based on our European data centers.

      Operational

    • iD Cloud Web (US)

      The web interface of iD Cloud hosted on our US data centers.

      Operational

    • iD Cloud APIs (US)

      Backend APIs of iD Cloud based on our US data centers. Base URL for these APIs is https://api.nedapretail.us.

      Operational

    • Device Management (US)

      The status of our Device Management platform based on our US data centers.

      Operational

    • Nedap Retail Developer Portal

      On the Nedap Retail developer portal documentation about our APIs can be found.

      Operational

    • Auth0 - external login provider

      Auth0 is an identity and management platform which is used for Single Sign On (SSO) with an external login in our Nedap Retail applications.

      Operational

    • Freshdesk - support portal

      The support portal and knowledge base is hosted with a third party called Freshdesk. This portal is hosted separate from our other applications.

      Operational

    • Transactional email

      Some of our services send emails with account details or reports attached. These emails are sent via an external party that provides our transactional email service.

      Operational

Past incidents

No incidents reported.

No incidents reported.

iD Cloud Web not accessible (EU Instance)

1 month ago 2026-08-27 06:53 UTC
Fixed
Affected applications: iD Cloud Web (EU)

Fixed

1 month ago 2026-08-27 07:10 UTC

The connection issues towards iD Cloud Web (EU instance) have been restored and the web application is accessible again. In case you still see an error try to clear your cache and refresh the web application. All underlying systems, mobile apps and APIs were not affected and have remained working during this period.

Reported

1 month ago 2026-08-27 06:53 UTC

iD Cloud web on our EU instance is not accessible at this moment. This is only an issue for accessing the web page. All mobile apps, APIs and data transfers are still functioning normally. Our team is looking into this to find a solutions as soon as possible. We will post updates here when these are available.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.