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Nedap Retail Statuspage

On this page we will keep you informed about the availability of our online services. If an issue occurs with one of our services we will create an incident and post regular updates about it here.

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Past Incidents

15th July 2026

iD Cloud APIs (EU) iD Cloud service disruption (resolved) - EU Instance

All systems are available again and data is being processed normally. The incident has been resolved, and our team will continue to monitor.  We apologize for any inconvenience caused by this.

iD Cloud APIs (EU) iD Cloud service disruption (resolving) - EU Instance

The connectivity issues for iD Cloud have been resolved. Our technical team will keep monitoring the situation. We apologize for any inconvenience caused.

iD Cloud APIs (EU) iD Cloud service disruption (investigating) - EU Instance

We have multiple teams investigating the connectivity issues we see in our applications. We see some features loading data again, but some are still slow or not responding. Our teams are working to identify the root cause and resolve the issues.

iD Cloud APIs (EU) iD Cloud service disruption (investigating) - EU Instance

We are currently experiencing a service disruption. iD Cloud pages might load slowly or not load at all and our APIs or App might not respond or be slower then usual. Our development team is working to identify the root cause and implement a solution. We will send an additional update when we have more information.

14th July 2026

No incidents reported

13th July 2026

No incidents reported

12th July 2026

No incidents reported

11th July 2026

No incidents reported

10th July 2026

No incidents reported

9th July 2026

No incidents reported