To implement improvements to our article database in !D Cloud we are announcing a maintenance window for our !D Cloud back-end servers on Tuesday 15 September 2020 between 11:00 - 15:00 CEST.
What is the impact?
During this maintenance window we will migrate our back-end processes which store and index article information in our system. Of course we try to limit the impact of this migration as much as possible.
During this migration there can be a delay in processing new or updated article information that is uploaded to !D Cloud. So if new article information is uploaded it is possible that this does not show directly. We don't expect a large impact, since most article upload processes are scheduled outside the chosen maintenance time frame.
All our other !D Cloud processes will work normally during this maintenance window. So for the stores this maintenance will not have any impact. They can still use the !D Cloud app normally and send and receive data to and from !D Cloud.
Once the maintenance window is finished, uploaded article information will be processed normally again and become available without any further delay.
To summarize: during the maintenance window there can be a delay in processing new article information, all other processes will function normally.
For any questions, please contact our support department.