Past Incidents

Our team has implemented fixes on our EU instance servers to solve the connection issues. We see that our systems recovered and applications from the field are coming back online and are able to connect again.

Our team is closely monitoring this situation and we will place an update once we see all systems are green again. No data has been lost during this incident.

We have rerouted some traffic, which resulted in better availability of our server applications. We will continue investigating the source of the issue and monitor the ongoing situations.

A critical part of our infrastructure is having issues, causing our devices (gates and apps) in the field to reconnect, slowing down all network traffic. Most apps and integrations are impacted. Our teams are still investigating and as soon as we have an additional update we will update our status page.

We are very sorry for the inconvenience and hope to have the issues resolved as soon as possible

The connection issues are still being investigated. This can impact the following services and give errors when trying to connect to these:

• iD Cloud Web (EU)
• iD Cloud Apps (EU)
• iD Cloud API (EU)
• iD Cloud SFTP (EU)
• iD Cloud EAS (EU)
• Cube
• Nedap Retail Analytics
• Device Management

Connection might be very slow or giving an error while trying to connect.

We are experiencing some performance issues on EU servers. iD Cloud Web and Device Management are still working but could be a little slower than expected. We are closely monitoring the situation.