All systems are operational

Nedap Retail Statuspage

On this page we will keep you informed about the availability of our online services. If an issue occurs with one of our services we will create an incident and post regular updates about it here.

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Web applications - EU

iD Cloud Web (EU)

Operational

iD Cloud EAS (EU)

Operational

Device Management (EU)

Operational

Nedap Retail Analytics (EU)

Operational

Cube (EU)

Operational

EASiNet (OS/t systems) (EU)

Operational

Integrations (APIs & SFTP) - EU

iD Cloud APIs (EU)

Operational

iD Cloud SFTP server (EU)

Operational

Web applications & APIs - US

iD Cloud Web (US)

Operational

iD Cloud APIs (US)

Operational

Device Management (US)

Operational

Other

Nedap Retail Developer Portal

Operational

Auth0 - external login provider

Operational

Freshdesk - support portal

Operational

Transactional email

Operational

Past Incidents

20th April 2025

No incidents reported

19th April 2025

No incidents reported

18th April 2025

No incidents reported

17th April 2025

No incidents reported

16th April 2025

No incidents reported

15th April 2025

No incidents reported

14th April 2025

iD Cloud SFTP server (EU) iD Cloud SFTP Server Issue (EU Instance)

Everything looks stable again on the SFTP server, We will keep continuing to monitor the situation closely.

iD Cloud SFTP server (EU) iD Cloud SFTP Server Issue (EU Instance)

We see that the SFTP data is being processed again and we will keep monitoring this closely. Our sincere apologies for the inconvenience this might have caused.

iD Cloud SFTP server (EU) iD Cloud SFTP Server Issue (EU Instance)

At the moment, there are issues with the SFTP server on the EU instance. Our team is investigating this issue and we will keep you informed via this statuspage.