Nedap in Retail Statuspage

Nedap in Retail Statuspage

All systems are operational.

Last updated 1 day ago

    • iD Cloud Web (EU)

      Web interface of iD Cloud hosted on our European data centers.

      Operational

    • iD Cloud EAS (EU)

      Availability of the EAS alarms on RFID gates and tops based in the iD Cloud EPCIS repository.

      Operational

    • Device Management (EU)

      The status of our Device Management platform based on our European data centers.

      Operational

    • Nedap Retail Analytics (EU)

      The status of our Nedap Retail Analytics platform based on our European data centers.

      Operational

    • Cube (EU)

      The status of our Cube platform based on our European data centers.

      Operational

    • EASiNet (OS/t systems) (EU)

      EASiNet handles device data from OS/t systems. This data is also sent to Device Management and Analytics to have all data accessible in one location. Only located on our European data centers.

      Operational

    • iD Cloud APIs (EU)

      Backend APIs of iD Cloud based on our European data center. Base URL for these APIs is https://api.nedapretail.com.

      Operational

    • iD Cloud SFTP server (EU)

      The status of our SFTP servers based on our European data centers.

      Operational

    • iD Cloud Web (US)

      The web interface of iD Cloud hosted on our US data centers.

      Operational

    • iD Cloud APIs (US)

      Backend APIs of iD Cloud based on our US data centers. Base URL for these APIs is https://api.nedapretail.us.

      Operational

    • Device Management (US)

      The status of our Device Management platform based on our US data centers.

      Operational

    • Nedap Retail Developer Portal

      On the Nedap Retail developer portal documentation about our APIs can be found.

      Operational

    • Auth0 - external login provider

      Auth0 is an identity and management platform which is used for Single Sign On (SSO) with an external login in our Nedap Retail applications.

      Operational

    • Freshdesk - support portal

      The support portal and knowledge base is hosted with a third party called Freshdesk. This portal is hosted separate from our other applications.

      Operational

    • Transactional email

      Some of our services send emails with account details or reports attached. These emails are sent via an external party that provides our transactional email service.

      Operational

Past incidents

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Connection issues for iD Cloud Team Count (EU Instance)

6 months ago 2026-03-31 06:00 UTC
Fixed
Affected applications: iD Cloud APIs (EU)

Fixed

6 months ago 2026-03-31 06:45 UTC

Our technical team has fixed the issue affecting Team Count on the EU instance. We have monitored the situation for the past 15 minutes, and all Team Count behavior is back to normal. This incident is now marked as resolved. We apologize for the inconvenience caused.

Watching

6 months ago 2026-03-31 06:30 UTC

Our team has investigated the issue affecting Team Count on the EU instance. We are seeing positive improvement in processing and connection errors are lowering. Users are able to connect to Team Count again. We will continue to monitor the situation closely and share another update as soon as we have more information.

Reported

6 months ago 2026-03-31 06:00 UTC

We see some connection issues with our Team Count services for iD Cloud on the EU instance. Our team is currently investigating and we will update the statuspage shortly.

No incidents reported.

No incidents reported.