Past Incidents

The fixes that have been implemented are effective. We continue to see a decreased error rate and our applications return to normal behavior. Our teams will keep monitoring the situation closely to ensure everything remains stable.

We sincerely apologize for the inconvenience that was caused by this incident.

We see that our applications are continuing to show improvements. The team is monitoring this very closely and has this as their highest priority. Although we continue to see a decrease of errors and connection issues, it is still possible that some stores experience a connection issue.

Next to this we would like to ensure you that no data has been lost. Data processing might have been slower than normal, but all data that is processed is valid and will be accessible in iD Cloud.

We will post an update again, if we have more information.

We see the performance of our applications improving. Our teams are still working very hard to mitigate the issues and monitoring the improvements. While we see improvements in the usage of iD Cloud, it is still possible that there are connection issues.

Our teams are still working on this with the highest urgency. As soon as we have more information available, we will post an update.

We still see some lingering issues from last night, which may cause an interruption in connection to iD Cloud. This may result in not being able to start a count from the app or sending in data. Our teams are still working on this with the highest urgency. As soon as we have more information available, we will post an update.