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Nedap Retail Statuspage

On this page we will keep you informed about the availability of our online services. If an issue occurs with one of our services we will create an incident and post regular updates about it here.

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Past Incidents

23rd July 2026

No incidents reported

22nd July 2026

No incidents reported

21st July 2026

No incidents reported

20th July 2026

No incidents reported

19th July 2026

No incidents reported

18th July 2026

EASiNet (OS/t systems) (EU) EASiNet Service Disruption (Resolved) - EU Instance

The backlog of alarm and customer-counting data from EASiNet systems has now been processed.

Nedap Retail Analytics, reports, APIs and other data exports are up to date and functioning normally again. Store-based EAS functionality remained operational throughout the incident.

We will continue to monitor the service. This incident is now considered resolved.

17th July 2026

EASiNet (OS/t systems) (EU) EASiNet Service Disruption (Update) - EU Instance

We have successfully restored the processing of alarm and customer-counting data from EASiNet systems. Due to the large backlog that accumulated during the service disruption, it will take some time before Nedap Retail Analytics, reports, APIs, and other data exports are fully up to date as the platform continues processing the backlog. Store-based EAS functionality remained operational throughout the incident and continues to function normally. Our teams are closely monitoring the recovery process. We will provide another update as more information becomes available or if there are any significant developments.

EASiNet (OS/t systems) (EU) EASiNet Service Disruption (Update) - EU Instance

We are still experiencing an interruption in the processing of alarm and customer-counting data from EASiNet systems.

As a result, this data from OS/T systems is currently not available in Nedap Retail Analytics, reports, APIs and other data exports. Store-based EAS functionality remains operational.

Our teams were able to partly restore the platform and are continuing to work on restoring the affected data processing. At this time, we cannot provide an estimated time for restoration.

We will provide another update when more information is available.