Past Incidents

The fixes that have been implemented are effective. We continue to see a decreased error rate and our applications return to normal behavior. Our teams will keep monitoring the situation closely to ensure everything remains stable.

We sincerely apologize for the inconvenience that was caused by this incident.

We see that our applications are continuing to show improvements. The team is monitoring this very closely and has this as their highest priority. Although we continue to see a decrease of errors and connection issues, it is still possible that some stores experience a connection issue.

Next to this we would like to ensure you that no data has been lost. Data processing might have been slower than normal, but all data that is processed is valid and will be accessible in iD Cloud.

We will post an update again, if we have more information.

We see the performance of our applications improving. Our teams are still working very hard to mitigate the issues and monitoring the improvements. While we see improvements in the usage of iD Cloud, it is still possible that there are connection issues.

Our teams are still working on this with the highest urgency. As soon as we have more information available, we will post an update.

We still see some lingering issues from last night, which may cause an interruption in connection to iD Cloud. This may result in not being able to start a count from the app or sending in data. Our teams are still working on this with the highest urgency. As soon as we have more information available, we will post an update.

We are currently observing positive improvements in our environment and have decided to continue monitoring performance and stability rather than transitioning to our new environment immediately.

While this approach will take a bit longer, it ensures that we do not risk any data loss. The new environment was successfully brought online and our new environment remains a viable backup option, so we are prepared to switch if necessary.

We understand that this has taken longer than desired and appreciate the urgency for you and your organization. Our teams are diligently working on resolving the issue, and we will provide further updates as soon as we have significant progress to share. Thank you for your patience and understanding.

Due to the prolonged duration of the problems/issues and the lack of a quick solution, we have decided to proceed with two approaches:

• We will continue investigating and attempting to resolve the issues in a timely manner.

• If not resolved within a timely manner, simultaneously, a second team will set up a new environment to restore availability. The downside is that this will result in data loss, but availability will be restored and this is our main priority.

Issues are still ongoing and our teams are still working very hard on fixing the issues. We appreciate your patience and understanding as we continue to resolve them.

All the teams are working very hard to resolve these issues regarding Transactions and Team counting, this being our top priority.

We are still working on fixes throughout the clusters. We identified that we are mainly experiencing issues with Transactions and Team counting.

We are still working on fixes throughout the clusters. Until the issues are fixed it is possible that our applications (API, web and app) still encounter processing delays.

Our hosting partner has identified the cause and is working on fixes throughout the clusters. Until the issues are fixed it is possible that our applications (API, web and app) still encounter processing delays. The teams are working on this to get this resolved as quickly as possible. Once we have more information, we will post an update again on our status page.

One of our messaging processing systems has degraded performance. This may result in slower performance or time outs. Our development team is working, together with our hosting partner, to identify the root cause.

We will send an additional update when we have more information.